For now at least, we only conduct our business over the Internet. There are a couple of reasons for this: The biggest one is that we have customers all over the world, and we wouldn't always be available to answer phones. Another reason is that we greatly prefer discussing things with our customers using email, since that way we have a "written" record of what we've committed to deliver, and when.
New policy 9/7/06: The maximum number of boardset repair items per invoice is two (not per two actual PCBs, but per two boardsets). We're still thrilled if you want to send us ten boardsets at a time to fix - and you can still do that- but now we'll be billing (and shipping) in two-item increments. The goal is to keep work flowing thru the shop for all our customers (not just large ones), and to get your items back to you as quickly as possible. It also prevents the very rare circumstance where we do $1000 in repair work only to have the owner disappear off the face of the earth once he gets the bill. Should be a win-win for us all. If it causes more problems then it solves then we'll change the policy, but for now that's what we're going to do.
New policy 2/17/11: We now "officially" accept PayPal. We have been accepting it for years anyhow for most orders, so as might as well put it in writing.
Steps for Parts Orders
Email us and let us know how we can be of service. It can take up to a week to receive a reply (we're working to improve our response time). Please include your shipping information so we can accurately estimate that cost.
We'll verify that we have what you need in inventory, and quote you a price including shipping and tax (if applicable).
Let us know if you'd like to make the purchase. We accept money orders, cashier's checks and Paypal. If you are a commercial customer and would like to negotiate payment terms, please contact us.
Upon receipt of your payment, we'll pack and ship your order within 48 hours (under normal circumstances).
Steps for Repair Orders
Email us and let us know how we can be of service. It can take up to a week to receive a reply (we're working to improve our response time). Please include a basic description of the problem you are experiencing (there is no need to go into great detail). In some cases, we may be able to determine that your power supply or monitor is bad and save you an unnecessary testing fee. Our testing fees are generally 50% of our repair fees.
We'll give you an estimate of the repair costs and turnaround time. These vary due to normal influences like the price and availability of spare parts, backlog, etc. Our estimates are valid for 30 days. Sorry, but there aren't any volume discounts. We greatly prefer to treat each boardset repair as an individual transaction.
Let us know if you'd like to send us your board. If so, we'll send you our shipping address. We don't list it on our web page because then boxes just start showing up on our door and we don't have a clue whose they are or what is wrong with them. If you already have our address, we respectfully request that you not send us any shipment until we have confirmed we are able to take on your repair job.
Once the repairs are completed, we'll contact you and let you know the bill including shipping and tax (if applicable). We accept money orders, cashier's checks and Paypal. If you are a commercial customer and would like to negotiate payment terms, please contact us.
Upon receipt of your payment, we'll ship your boards back within 48 hours (under normal circumstances).